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Support Options
Registered owners of SKY Software products may
receive free support through several methods. The available methods are
described below.
You can find answers to frequently asked questions/problems to
our products through the Internet. To access this free information through the
Internet do the following:
- Visit to our web page at http://www.sky-software.com
- Click on the hyperlink to our Support
Page (this page).
- Click on the hyperlink to our FAQ's Page.
- Click on the hyperlink for the product you need help with.
To receive support through email send the following to:
support@sky-software.com
- The name and version of the product you need support for.
- Your product registration number (usually on the inside
front cover of your manual).
- Your full name, address and phone number.
- A description of the problem you are having.
- Send the email to
support@sky-software.com
All owners of SKY Software programs are entitled to 90 days of
free phone support. Your 90 days of support starts on the first day you call for
support. Phone support is available Monday through Friday from 9am to 5pm EST.
To receive phone support please have the following ready when you call (540)
751-4336:
- The name and version of the product you need support for.
- Your product registration number (usually on the inside
front cover of your manual).
- A description of the problem you are having.
- Please be seated at your computer so that you can perform
requested actions.
NOTE: Owner's of SKY Index
Professional Edition, who live in the contiguous United States, may
call toll free (during normal business hours) at 800-776-0137 for the first 90
days of ownership. After the first 90 days, you may receive free support by
calling (540) 751-4336.
There are several online services that
may help you find answers to your questions. Online
services are free and are generally available 24 hours a
day and can be very useful when other support options
are unavailable or have not helped you find your
answers.
SKY Index Professional Wiki
You can see tips posted by SKY Index owners and even add
your own tips by visiting the SKY
Index Professional Wiki.
SKYIndexUsers Group
The SKYIndexUsers group is an online
community of indexers that use or wish to learn about
SKY Index. There are many knowledgable indexers on this
list and they are happy to assist new indexers who are
just starting to get to know there indexing software.
For more information about the SKYIndexUsers group,
click here.
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